Chatsworth Auto Repair

The good folks at Mark's did it again. Just when I thought they had achieved the utmost excellence in service, they beat their own record with me. My Volvo died, suddenly, on a Saturday. I took the long shot of calling Mark's number and he answered, and said I could bring the car over, that he was in the shop doing some projects, and would be there for a while. AAA took my car there, off-loaded it, and Mark saw to it that it was inside and secure. That's service worthy of 5 stars already. There is, however, more. Monday morning, Colleen, the Service Manager called, telling me my car was ready to be picked up, and that the problem had been a rare battery defect. Since the battery was quite new, still under warranty, there would be no charge. I could have been charged for a new alternator, a new voltage regulator, a bunch of troubleshooting, and probably more. These honest folk didn't do any of that. The car was repaired honestly and efficiently, without any ado or problem. The people at Mark's Independent Service are the best option for Volvo care, in my book. That's why I would gladly give them 6 stars or more out of 5.

2nd review. Wow once again amazing service, not only they gave me an appointment fast, after more than 6 months they remember me.. my name, car, what do I do for work everything that it was mention in small chat while they do my first car assessment, they reallu make you feel among friends... if this is not quality service then I don't know what it is. I said once and I say it again... this is the place to go for all my car services. 1st review. This was my first time with them and I wanna say, they are amazing... I called yesterday to make an appointment and they open a spot for me in their busy schedule, Mark gave me an amazing price also. Today when I arrived Colleen was super nice to me and explain everything that was gonna be done to the car, and gave me an extra discount!! During the day I was getting text updates with what they found in my car, and when I pick it up, Colleen and Mark break down the fixing that my car needed from more to least urgent... For someone like me that knows almost nothing about cars besides driving it and put gas on it... their customer service was what I needed.

Coleen detailed auto service, how they handle operations during the pandemic and communicated with pictures and description what the mechanics found during the service. The shop was well staffed and clean. I would highly recommend Mark's Independent Service.

Always professional and a pleasure to do business with....

If you are looking for an excellent mechanic for your vehicle, look no further! I highly recommend Mark's Independent Service! I have been a customer of this company for over 10 years and have "never" had a bad experience regarding my auto maintenance/repair needs. Mark and his team are "very" friendly, honest, highly skilled and knowledgeable of their craft and I do "NOT" trust any other mechanic to service my cars! The prices are reasonable and significantly lower than going to a dealer for sure! The customer service is "superb"! I truly appreciate the courtesy call(s) during the progression of service--particularly if something unexpected arises and the "after" care follow-up to ensure vehicle is running smoothly to customer satisfaction! Mark's Independent Service is five stars+ in my book and the "best" place for one's auto care needs! L. Avant 🤗

The team is has excellent Covid protocols and of course takes care of the services needed in very short time.

Yet another awesome appointment at Mark’s!!! By far the best vehicle maintenance facility and people I have every experienced!!! Truly honest staff, diligent work and endlessly care to provide correct and thorough service! I have recommended Mark’s to others and will continue!!! Thanks!!!

Great service.